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In
which sites can I buy? |
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Which
products can´t I buy? |
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How
is the shipment to Merkalink made? |
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How
long do the deliveries from online shops in USA take? |
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What
should I do if my purchase has not arrived to Merkalink? |
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What
would happen if my shipment is damaged or with incomplete
documentation when it arrives to Merkalink? |
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What
is Merkalink.com?
Merkalink.com is a site
launched to creat a link between the online markets
in the USA, Canada and Mexico. Its main services are:
Your Personal Account, importation of online purchases
to Mexico and their delivery to Mexico through Estafeta.
If you register in Merkalink.com you will receive an
address in the United States ( it is not a mailbox).
Use this address to send your online purchases and the
free Mailbox for magazine subscriptions and documents.
The use of this site is free, you will only pay for
the handling (delivery) in Mexico. If you need information
about our services, please contact us at informes@merkalink.com
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What
is an address in the USA and What are its differences
with a Mailbox?
An address in the USA
is a physical mailing address where a Merkalink.com
establishment is located. When you register at Merkalink.com,
you will be able to use this address to receive merchandise,
documents and advertisements. This address is not a
mailbox. A mailbox does not exist as a physical address
and the stores may refuse to send merchandise to it.
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¿What
do I need in order to sign in?
To sign in as a Merkalink.com
client, you should have a valid e-mail account, a delivery
addres in Mexico and an international credit card. We
will not accept clients without a credit card because
we will charge all the handling and customs tariffs
to it.
If you need an e-mail account, you can obtain it freely
at: Yahoo or Hotmail.
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How
much does Merkalink cost?
RTo sign in, to have
an active Merkalink.com account and an address in the
USA does not have any cost. You may sign in now freely
and start purchasing and sending merchandise immediately.
The use of mailbox for receiving magazine subscriptions
and documents is free too. You will only have to pay
for the shipment handling and the taxes. Prices Page.
Prices Page.
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How
does Merkalink services work?
EIt is very simple: First,
you sign in as a client in our site. Then, any time
you make an online purchase you ask the store to deliver
it to the address in Texas that we will give you. You
should be careful: always write your user ID in the
shipping address. The billing address that you should
give the store is the one written on your credit card
registration (where you receive your statements). We
receive your merchandise in the USA, we import it and
we send it to your address in Mexico through Estafeta. The shipment handling
services are automatically charged to your credit card.
You will receive a bill via e-mail containing your operation
data.
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Can
I receive magazine subscriptions?
Yes, you can. As a Merkalink.com
client you will be able to use a mailbox to receive
magazines, catalogs, letters and documents. When you
subscribe to any magazine, give the Merkalink.com address
in Texas. We will store all the magazines and documents
that you receive and we will send them to Mexico with
the frequency you indicate (weekly or monthly).
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Do
I need a Customs Agent?
No, you don't. Merkalink.com
has an agreement to proccess all our client's shipments
with a customs agent. The cost of the customs agent
service is included in the shipment handling price.
Nevertheless, you can ask us to import with any other
customs agent you prefer. Using another customs agent
will increase the handling costs and it is only recommended
if the imported merchandise exceeds US $1000.00 and
if specific importation procedures shuould be watched.
Using Merkalink.com customs agent is a warranty of lower
costs and a fast delivery service.
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Can
I use Merkalink for other purhases or auctions?
Yes, you can. Your Merkalink.com
address can be used to make any purchase, even if it
is not online. The shipments accepted by Merkalink.com
must be originated by a commercial establishment or
by a virtual shop, but not by natural persons, and they
must have the required documentation (commercial invoice).
At this moment we cannot accept used products bought
at online auction sites. Purchases made at auction sites
originated by established stores (inventory auctions
or promotions) are accepted only with their original
bill. The importation of used computer equipment is
forbidden by the Mexican Government. You should always
watch the restrictions
of importation, specially if you buy at auctions.
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Can
I contact a customs agent?
Yes, you can. The Merkalink.com customs
agent is available for any advice at operaciones@merkalink.com
or just send us your requests through the Merkalink.com
site. The customs agent will contact you via e-mail
if necessary.
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How
Can I contact Merkalink?
You can visit our Information
cernter, or you can send us an e-mail to the followin
address: informes@merkalink.com
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How
are my purchases sent to Mexico?
Merkalink.com has an strategic alliance
with Estafeta Mexicana. All the packages, documents
and magazines received by Merkalink.com at your address
in the USA will be sent to Mexico using Estafeta Services.
Once the shipment is out of our operations center, you
will receive an e-mail containing the operation number
and the Estafeta waybill number for you to track it
at the Estafeta site.
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What
is the handling charge?
The handling charge is the amount that
Merkalink.com will charge to your credit card for every
operation and it covers the following services: reception
and storage in the United States, customer service and
support, importation procedures, and delivery to the
address in Mexico registered in our system. If the charge
to be applied exceeds the authorization limit that you
settled, we will notify you via e-mail prior to the
delivery. Visit our page containing the Prices of the services.
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How
are taxes calculated?
The taxes are calculated as follows:
you will have to pay the Value Added Tax ( IVA) and
customs duties. All the products imported by Merkalink.com
must pay the Value Added Tax (IVA) which is 15% for
all products. The charge for customs duties varies according
to the origin of the merchandise and the commercial
aggrements Mexico may have when the importation takes
place. Merkalink.com will constantly inform you about
this subject via e-mail or our Importation
page.
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How
do I pay taxes and handling?
The amounts for taxes and handling are
automatically charged to your credit card when Merkalink.com
imports and sends the shipment to Mexico. We do not
accept bank deposits or payments at delivery.
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Are
the charges to my credit card secure?
MMerkalink.com uses standard commercial
technology for secure transactions from the United States.
Charges and transactions are completely secure. The
methods of information delivery to Merkalink.com when
you sign in are secure through encrypted data.
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What
would happen if I don´t have an international credit
card?
In order to sign in and use Merkalink.com
services you must have an international credit card.
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¿What
would happen if I want to return a purchase?
EIf you want to return a purchse, you
should notify us via e-mail prior to the importation.
Any return will generate handling charges that will
be applied to your credit card. Visit our Prices
Page to see the tariffs for returns. Once the product
has been imported and/or delivered to Mexico, it is
your reponsibility to return the package. Merkalink.com
will not return any product that has already been delivered
to Mexico.
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What
would happen if I buy a product that cannot be imported?
In this case, Merkalink.com will return
the purchase to the store and will notify you via e-mail
the reasons why we sent it back. Visit our Importation page.
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In
which sites can I buy?
You can buy at any online shop in the
USA and around the world. It is important that the store
delivers the product to the Merkalink address. Keep
in mind the Importation
restrictions and duties
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Which
products can´t I buy?
There are some restrictions in the products
that can be imported to Mexico. For example, firearms
and dangerous material cannot be imported. There are
some products which importation duty is so high, because
of the anti-dumping measures of the Mexican Government,
that are very expensive to import. It is your responsibility
to be informed about these restrictions and tariffs.
We will send you updated information via e-mail, or
you cand find it at our Importation page.
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¿How
is the shipment to Merkalink made?
In order to deliver merchandise to Mexico
using Merkalink.com services, you must follow these
instructions:
1.
You must sign in as a Merkalink client and you must
have a valid credit card. You must know your assigned
address in the USA.
2. When you purchase
online, you must ask the store to deliver the merchandise
to the Merkalink.com shipping address. Don't forget
to add your Merkalink user ID to the delivery address.
From now on Merkalink is in charge of receiving in the
USA, importing and sending the merchandise to Mexico
through Estafeta.
3.
It is very important that you send Merkalink.com
a copy of the bill you received from the store via e-mail.
In this way, we will be able to fasten the operation
and help you if the documetation is incomplete. Always
send the copy to the following address: operaciones@merkalink.com
4.
You must enter the address of your credit card registration
(where you receive your statements) in the billing address.
This is important because the store may check the credit
card with the billing address. Sometimes the store will
only ask for the zip code of this address.
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¿How long do the deliveries from online
shops in USA take?
The best online shops have a fast delivery and a high
quality service. Many sites will make you wait several
days or even weeks for your merchandise to be sent,
just as if you purchase by telephone or catalog. Many
online shops are catalog orders, but made online through
a site.
At the best online shops it will take two or three days
for your order to be processed and sent. Then it will
take three or four more days to arrive to your Merkalink.com
address in the United States (unless you ask for a next-day
delivery)
It is also common that the online shops don´t have all
the products available and it will take them some days
to send them to you. The store will inform you about
the status of your order via e-mail.
Merkalink.com recommends to purchase at well known stores,
where the service is what you would expect.
Visit Merkalink.com Shopping to see a directory of online
shops.
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What should I do if my purchase has
not arrived to Merkalink?
If your purchase has not arrived to Merkalink.com you
should track it in the United States with the corresponding
delivery company (UPS, Fedex, DHL, or USPS) using the
waybill number that the store sent you vial e-mail.
If you don´t have the waybill number,
you should contact the store and ask them about the
status of your purchase. Your product may have not left
the warehouse yet.
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What
would happen if my shipment is damaged or with incomplete
documentation when it arrives to Merkalink ?
If your purchase arrives
damaged, Merkalink.com will notify you via e-mail asking
for your authorization to send it back to the store
where you bought it. If the shipment arrives with incomplete
documentation (without invoice or an incomplete bill)
Merkalink.com will make all the reasonable efforts to
solve the problem for you within the next five days
without extra charges.
If our service department
is not able to solve the problem within five days, we
will notify you via e-mail for you to solve it.
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