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Packages
The client´s package is received
in the Laredo USA warehouse and it is delivered to the Merkalink.com
customs agent for the necessary import procedures. After customs,
it is sent immediately to your address in Mexico. The shipment is
stopped only if you ask for any charge approval or if there is any
problem with the documentation. The delivery to Mexico takes three
working days long (there are some exceptions for remote towns)
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Store
& Forward
You
can specify in your account profile if you want Merkalink to store
& forward your parcels. The incoming packages are stored in
our warehouse in Laredo. At teh end of the month, teh packages are
re-packed in a single parcel and forwarded to your address in Mexico.
This way you can save money on handling charges. There are some
restrictions to store & forward of packages:
We
can only re-pack deliveries such as books, CDs, DVD, videos, Software,
manuals, CD games, and all others that can be packed together in
one box for shipment to Mexico.
Merchandise
with special packing (televisions, DVD players, computers, for example)
must be shipped in their original packing; they cannot be included
in the store & forward prodcut. This merchandise is always sent
immediately.
Additional
operational restrictions:
| Size
of the re-packed box: |
max.
30 x 45 x 30 cm |
| Weight: |
max.
50 kg |
| Value
of shipment |
max.
US$ 1000 CIF* |
| Quantity
of articles per box |
max
20 |
|
*CIF = Cost, Insurance Freight
Customs
regulation regarding the maximun quantity of related or equal articles
apply also: See: Customs
- Maximun quantities
Additional
storage and re-packaging charges apply. See the Prices
section
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Mailbox (documents and magazines)
The mailbox shipments (magazines
and documents) are stored and sent to Mexico with the frequency
indicated in the user profile. The delivery takes three working
days long (there are some exceptions for remote towns).
In the case of the Mailbox, if one
shipment is returned to the warehouse because it could not be delivered,
it will be sent with the next shipment unless the client asks for
an immediate delivery .
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Shipment Operation
Merkalink.com makes all its deliveries
to Mexico with Estafeta Mexicana,
through an strategic alliance. Once your shipment crosses the border
and it is delivered to Estafeta, you will receive a confirmation
e-mail containing the waybill number so that you can track your
shipment online. In this e-mail you will receive the Merkalink operation
or reference number. Any complaint about the shipment delivery should
be made on the Estafeta customer service's line.
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Packing
Weight
The
weight of all the shipments is calculated taking into consideration
the weight of the packing. The shipment´s weight is the weight of
the merchandise plus the packing. In normal deliveries, the packing
does not weight too much, but in the deliveries of fragile or special
products (glass, crafts) the packing could be an important part
of the weight of the shipment.
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Delivery
Schedules
The
delivery of packages and documents through Estafeta, is made to
the addressee within business hours (9:00 a.m. to 6:00 p.m.), from
monday to friday. It is the addressee's responsibility to have someone
who receives the package. If there is nobody at the specified address,
the Estafeta messenger will leave a written notice.
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Delivery
Notice and Forwarding
If
there is nobody at the specified address, the Estafeta messenger
will leave a written notice. At the first notice, we will try to
deliver the package the next day. If there is nobody who receives
the package, a second notice will be left. After the second notice,
the client must contact the specified Estafeta office to pick up
the package at the Estafeta Operational Center. After the second
notice, Estafeta will not send the package again.
After
three working days, the package is sent back to the Merkalink Operations
Center located in Queretaro. You must contact Merkalink for us to
forward the package. Forwarding generates an extra charge unless
the client proves that Estafeta didn't give the corresponding notices
.
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Restrictions
EAt this moment, we can only accept
shipments costing up to US$1000 dollars (including taxes and delivery
in the United States). The packages must fulfill the Estafeta weight
and size requirements and their contents should not go against the
transportation restrictions (see the Importation and Transportation
section in the Information Center).
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